Parts Procurement Specialist

3 weeks ago

Le Roy New York, United States Firematic Supply Company Full time
Job Description

**About Us**

Firematic Supply Company is a family-owned business with over 50 years of experience serving the community. We are committed to providing exceptional service and support to our customers.

**Job Summary**

We are seeking a highly organized and detail-oriented Parts Specialist to join our team at our Le Roy paint and refurb facility. As a Parts Specialist, you will play a critical role in supporting our Service Manager, technicians, and customers by providing prompt and efficient service.

**Key Responsibilities**

  • Promptly greet all customers and process parts and accessories orders in a timely manner.
  • Assist in inventory control, including ordering, receiving, stocking, and sales tracking.
  • Pick-up and delivery of parts when necessary to meet customer service standards.
  • Receive and process parts requisitions for Service Manager and Technicians.
  • Receive and process customer phone and walk-in parts orders.
  • Prepare parts price quotations.
  • Process customer returns and returns to vendors.
  • Maintain inventory stock levels.
  • Assist with periodic physical inventory.
  • Coordinate pickups and deliveries, making the completion of parts delivery a priority.
  • Ensure and maintain profitability of the Parts Department through the sale of parts and accessories.
  • Manage Warranty Processing in accordance with Pierce Policy.
  • Maintain an active inventory that is within the financial guidelines established by management.
  • Resolve customer complaints.
  • Research parts pricing as needed.
  • Post repair order in accordance with established procedures.
  • Daily data entry of parts, supplies, labor, and outside vendor repairs on repair order.
  • Route original of vendor invoices promptly to Accounts Payable, being sure to note repair order number.
  • Route completed repair orders for invoicing daily, upon completion.

**Requirements**

  • Experience maintaining inventory.
  • Shipping/Receiving experience a plus.
  • Excellent communication skills and customer service experience required.
  • Prior truck parts or heavy truck mechanical experience required.

**What We Offer**

  • A comprehensive benefit package including medical, dental, vision, long-term disability, short-term disability, company-paid life insurance, 401k, 9 paid holidays, vacation, and sick/personal time.

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