Account Liaison

4 days ago


Williamsport, Maryland, United States PSI Group Full time
Account Liaison Opportunity

We are seeking a highly skilled and motivated Account Liaison to join our team at PSI Group. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our external customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Develop and maintain relationships with external customers through effective communication and issue resolution.
  • Assist customers with changes to their orders and provide timely updates on order status.
  • Enter customer-specific orders into our order fulfillment system and build customer-specific manufacturing specs.
  • Manage and maintain accounts and inventory levels, ensuring accurate and timely information is available to customers and internal teams.
Requirements:
  • 2-3+ years of professional customer service and/or sales support experience, preferably in a manufacturing environment.
  • Intermediate knowledge and experience with order fulfillment systems and MS Office applications.
  • Ability to calculate and understand formulas, commissions, measurements, and percentages.
  • Solid ability to multi-task in a busy work environment and work independently as part of a team.
Benefits and Compensation:
  • Competitive pay range of $19.00-$23.00 per hour, with possibility of overtime.
  • Excellent benefits package, including choice of medical plans, dental, vision, company-paid life insurance, and 401K plan with employer match.
  • Paid holidays and PTO (vacation, sick, and personal time) granted after 90 days of employment.

We offer a rewarding work environment with opportunities for advancement and professional growth. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.


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