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Senior Operations Services Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Senior Operations Services Supervisor to join our team at First Citizens Bancshares, Inc. As a key member of our branch operations team, you will be responsible for the operational management of multiple branches, ensuring seamless day-to-day operations and exceptional customer service.
Key Responsibilities:
- Manage and oversee the operational activities of multiple branches, including customer service, teller operations, and branch management.
- Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.
- Lead and motivate a team of branch operations staff, providing guidance, coaching, and training to ensure excellent performance.
- Collaborate with other departments, such as human resources, marketing, and risk management, to ensure alignment and effective communication.
- Monitor and analyze operational metrics, identifying areas for improvement and implementing corrective actions.
Requirements:
- 5+ years of experience in branch operations, customer service, or a related field.
- Proven track record of success in operational management, with a focus on customer satisfaction and team leadership.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
