Customer Experience Agent: University Grad

2 weeks ago

New York, New York, United States RAMP Full time
About Ramp

Ramp is a cutting-edge financial operations platform designed to revolutionize the way businesses manage their finances. Our all-in-one solution combines corporate cards with expense management, bill payments, vendor management, and accounting automation, freeing finance teams to focus on high-impact work. With over 25,000 companies on board, including e-commerce giants and space startups, we've saved our customers $1 billion and 10 million hours. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, processing over $35 billion in purchases annually.

Our Investors

We're backed by top investors, including Sequoia, Greylock, Khosla Ventures, Founders Fund, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors from leading companies. Our team comprises talented leaders from financial services and fintech companies, such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One, Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

About the Role

We're seeking phone customer support operators to join our stellar customer experience team. As a member of our team, you'll work closely with some of the fastest-growing companies in the world, providing top-notch support and resolving customer inquiries. You'll partner with our account management, product, and engineering teams to bring insights into how we can improve our product and provide an exceptional customer experience.

What You'll Do
  • Utilize critical thinking skills to diagnose complex problems and resolve them using tooling or engineering support.
  • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to aid our customers.
  • Have the ability to grow, develop, and learn in a fast-paced, start-up environment.
  • Work directly with some of the fastest-growing companies in the US.
  • Help Ramp scale effectively by handling support requests over phone, email, and chat.
  • Help us maintain a leading satisfaction rate with our customers.
  • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team.
  • Learn the Ramp Platform inside and out to maximize effectiveness with our customers.
What You Need
  • Ability to work on weekends.
  • Ability to provide support to customers over phone predominantly; and occasionally email, and live chat.
  • Excellent verbal and written communication skills.
  • Experience collaborating closely with teams outside of support.
  • Strong background in customer support via email and phone.
  • Investigative and critical thinking skills.
  • Desire for ownership and growth in role over time.
  • Ability to work evenings and weekends as needed.
Nice to Haves
  • Experience working with Zendesk tooling.
Benefits
  • 100% medical, dental & vision insurance coverage for you.
  • Partially covered for your dependents.
  • One Medical annual membership.
  • 401k (including employer match on contributions made while employed by Ramp).
  • Flexible PTO.
  • Fertility HRA (up to $5,000 per year).
  • WFH stipend to support your home office needs.
  • Wellness stipend.
  • Parental Leave.
  • Relocation support for NY.
  • Pet insurance.

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