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Patient Service Representative II

1 month ago

Clinton, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative II to join our team at Covenant Medical Group. In this role, you will provide administrative support for the patient service functions related to check-out operations, collect and process encounter form data, and balance work and computer at the end of the day.

Key Responsibilities
  • Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
  • Answer telephone calls and route accordingly.
  • Receive and record changes in patient information.
  • Demonstrate familiarity with insurance procedures and knowledge of participating plans.
  • Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
  • Schedule appointments for return visits and end-of-day procedures and balancing.
  • Compile data for billing personnel.
  • Develop A-I-D-E-T fundamentals of communication.
  • Attend meetings as required and participate on committees as directed.
Requirements
  • One year of experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and ICD-9/10 and CPT-4 coding (charge entry) required.
  • Minimum three years of total customer-facing/customer service experience required.
About Covenant Health (Tennessee)

Covenant Health is a leading healthcare provider in East Tennessee, with a network of hospitals, clinics, and medical practices serving the region. We are committed to delivering high-quality patient care and improving the health and well-being of our communities.