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Retail Customer Service Associate Part Time

1 month ago

Madison, Alabama, United States BJ's Wholesale Club Full time
About BJ's Wholesale Club

BJ's Wholesale Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team. As a Retail Customer Service Associate, you will be responsible for providing exceptional customer service, resolving member concerns, and maintaining a safe and positive environment for our members and team members.

Key Responsibilities
  • Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
  • Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
  • Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
  • Review and maintain the AP Alert Binder according to AP standards.
  • Follow the BEST procedures, including cross-checking merchandise to member register receipts and verifying high-dollar value items.
  • Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
  • Monitor member and visitor traffic entering and exiting the club.
  • Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintain high standards of safety for members and team members.
  • Inspect team members, members, and vendors' bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
  • Process empty water jug return vouchers to members.
  • Maintain all club policies and procedures.
Requirements
  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.
Work Environment

All the time is spent standing and moving about on hard surfaces. Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools. May require occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures.