Operations Director
3 days ago
Haddad Plumbing & Heating Inc. is a well-established company with 25 years of experience serving New Jersey, New York City, and Westchester County.
We are seeking a highly organized and outgoing individual to manage our service department's day-to-day operations, sales, budget, and customer service experience.
Key Responsibilities- Achieve service department sales and profitability goals by implementing effective strategies and monitoring performance metrics.
- Rapidly respond to operational, employee, and customer issues through prompt and efficient resolution.
- Review and process all invoices accurately and timely to ensure seamless financial transactions.
- Develop and manage service inventory policies, levels, and pricing to meet company objectives for vehicles and warehouses.
- Manage seasonal fluctuations by promoting and scheduling routine maintenance to maintain optimal business performance.
- Propose, maintain, and administer the service technician commission plan to incentivize exceptional performance.
- Conduct regular ride-alongs to ensure adherence to procedures and techniques, maximizing customer satisfaction.
- Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
- Coordinate tactical and technical training for technician and employee development to enhance skills and expertise.
- Adjust manpower allocation daily based on customer demand and approved schedules to optimize resource utilization.
- Address customer complaints and satisfaction issues promptly to maintain high-quality service standards.
- Inspect trucks and enforce dress code compliance to ensure professional appearance.
- Visit job sites to gather information for proposal preparation according to company guidelines.
- Perform other duties as assigned by upper management to support business growth and success.
- Bachelor's degree or equivalent; 10+ years of experience in the industry.
- 5+ years of experience in the HVAC/Plumbing industry.
- 3+ years of management experience.
- Proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Valid driver's license with a clean driving record.
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