Teller I Position
2 days ago
TD Bank is seeking a highly motivated and customer-focused Teller I to join our team. As a Teller I, you will play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.
Key Responsibilities:- Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
- Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
- Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
- Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
- Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
- Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs
- Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
- Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
- Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
- Verify customers' identities by following customer authentication policies & procedures
- Balance cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary
- Adhere to safe deposit box procedures/operations and guidelines
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
- Accountable for ensuring confidential customer information is securely stored throughout the day
- Understand the importance of and follows dual control
- Follows all security and audit measures to minimize potential loss
- Utilizes bank tools and processes to detect, address and prevent fraud
- Expected to complete all required in-classroom training and on-line training by established due dates
- High school diploma or GED
- 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
- Ability to work during operating hours to include weekends, evenings, holidays as scheduled
- Demonstrated Customer Service skills preferred
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
- Excellent communication skills with ability to be concise, clear and consistent
- Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Frequent
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
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