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Order Management Coordinator

1 month ago

Sidney, Ohio, United States The Judge Group Full time
Job Title: Order Management Coordinator

Job Summary:

The Order Management Coordinator serves as the single point of contact for assigned account managers, customers, and/or territories. This role leads the overall execution and coordination of orders, utilizing SAP to generate sales orders, purchase orders, invoices, and delivery notes/shipping documents.

Key Responsibilities:

  • Collaborate with the outside sales team as a customer and product advocate, determining strategic approaches for sales support.
  • Work closely with the import coordinator to ensure goods are not held up in customs.
  • Interact directly with customers for issues related to order entry, order confirmation, delivery notes, invoices, delivery times, and methods.
  • Support System Partners/Distributors/Integrators throughout the sales interval.
  • Resolve customer complaints and issues in alignment with company mission, values, leadership principles, and financial objectives.
  • Verify customer and order information against configuration and quotes for accuracy.
  • Utilize SAP to generate purchase orders, invoices, and shipping documents.
  • Prepare and/or provide input on contracts and other forms/documents.
  • Inform customers of order information such as unit prices, shipping dates, and anticipated delays.
  • Complete and approve purchase requisitions for ordering stock items, including spare parts and repair orders.
  • Organize and track shipment and return of parts for repair and/or warranty exchange.
  • Handle cancellations or changes in sales orders, communicating changes with the account manager and/or related departments.
  • Coordinate with customer service personnel on order status to ensure on-time delivery.
  • Maintain accurate and complete data in Salesforce/Customer Relationship Management (CRM) database.
  • Participate in spare parts rotation schedule for after-hours support.
  • Work towards improving departmental KPIs.
  • Stay abreast of sales activity including sales targets, forecasts, market situations, and quote and price changes.
  • Participate in training sessions, meetings, skill-building, and professional development classes.
  • Assist Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data.
  • Submit invoices to supplier portals.
  • Assist Finance with information necessary to ensure accurate monthly robot inventory accounting, including loan robot consignments.
  • Adhere to the Quality System and participate in Quality meetings regarding process flow and efficiency issues.
  • Perform other duties as assigned.
  • Understand and follow safety regulations, identifying safety concerns.

Requirements:

  • High school diploma plus two years of related administrative experience, or an equivalent combination of education and experience.
  • Purchasing experience required.
  • Intermediate to advanced computer skills (Word, Excel, PowerPoint, MS Dynamics, Salesforce, SAP ERP system, Internet, E-mail).
  • Strong interpersonal and telephone sales skills.
  • Excellent organization and time management skills.
  • Ability to manage multiple activities and maintain confidentiality.