Intake Coordinator

3 days ago

Effingham, United States BayMark Health Services Full time
Job Summary:

The Intake Coordinator is responsible for providing exceptional customer service and a welcoming environment for clients. This role is the first point of contact for clients upon admission to the residential facility and ensures an efficient admission process while interacting with clients, family, referrals, and guests.

Key Responsibilities:
  • Work closely with Admissions to ensure a smooth landing of clients, including timely arrival, pertinent information, and contact with external stakeholders.
  • Complete admission forms with the responsible party, family member, power of attorney, or client upon admission.
  • Update admissions communication on the Teams platform to facilitate transparency and collaboration among all departments involved.
  • Complete all required admission forms within the electronic medical record software.
  • Attend required trainings and meetings as directed.
  • Create, maintain, and stock supplies for client binders, curriculum, and materials.
  • Support Health Services as needed, including coordination with providers for additional needs of admissions as they arise.
  • Support client engagement and appointment setting.
  • Complete client chart audits and update appropriate staff when completed with accuracy.
  • Assist and support various care teams to ensure best company optics, including coordination of appointments brought forth upon admission, communication of immediate needs of clients, and communication of relevant information learned upon admission to appropriate parties.
  • Capable of tracking, monitoring, and reporting clerical errors for admissions and electronic medical record system.
  • Create and maintain a safe, professional, and excellent client experience.
  • Take ownership of the admissions building and processes to create an organized and welcoming environment.
Requirements:
  • Minimum age requirement of 18.
  • High school diploma or equivalent with at least 1 year of prior experience preferred.
  • Effective communication skills in written and oral form.
  • Time management skills and the ability to work on multiple projects simultaneously.
  • Initiative to take charge of unforeseen situations, solve problems, and adjust to changes.
  • Working knowledge of Microsoft Office products.
  • Satisfactory references from employers and/or professional peers.
  • Satisfactory criminal background check.
Benefits:
  • Competitive salary.
  • Comprehensive benefits package including medical, dental, vision, and 401(K).
  • Generous paid time off accrual.
  • Excellent growth and development opportunities.
  • Satisfying and rewarding work striving to overcome the opioid epidemic.

Granite Recovery Centers, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. Granite Recovery Centers is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, or veterans' status or any other classification protected by State/Federal laws.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

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