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Training Leader

2 months ago


Effingham, United States Green Thumb Industries Full time

Position Overview

The Training Leader is a vital and versatile member of the Green Thumb Industries leadership team, dedicated to providing exceptional and memorable experiences for consumers. In this role, you will play a crucial part in supervising the daily activities of the dispensary, effectively communicating priorities to team members, and enhancing the overall customer experience. As a Training Leader, you will acquire in-depth knowledge by rotating through essential dispensary functions that support operations, customer experience, and team dynamics. This position is designed to accelerate your career growth and serves as a stepping stone to becoming an Assistant General Manager.

Key Responsibilities

Operational Duties

  • Assist management in ensuring the smooth execution of all dispensary operations, adhering to security protocols, inventory management, and compliance with local and state regulations.
  • Monitor inventory levels, ensuring a diverse product assortment and communicating necessary inventory actions to management.
  • Oversee the intake and verification processes for deliveries and inventory management, ensuring accuracy and accountability.
  • Actively lead team members in executing programs, initiatives, and localized in-store promotions effectively.
  • Demonstrate proper cash handling procedures, including accurate payment processing and cash maintenance, while supervising team member performance.

Team Leadership

  • Inspire and motivate team members to consistently provide outstanding in-store customer experiences.
  • Participate in "Leader On Duty" shifts to offer active supervision, recognize team member achievements, and guide behaviors that enhance the customer journey.
  • Facilitate a seamless omni-channel customer experience, ensuring consistency across in-store, drive-thru, curbside, and delivery services.
  • Encourage team members to achieve Loyalty goals through effective leadership.
  • Delegate tasks appropriately during scheduled shifts, ensuring adequate coverage and organization on the sales floor.

People Development

  • Collaborate with the General Manager or Assistant General Manager to build and maintain a high-performing team by participating in talent selection and leading the onboarding and training processes.
  • Provide constructive coaching and feedback to help team members exceed performance expectations and uphold behavioral standards.
  • Assist in facilitating the team member badging process with relevant local and state agencies.
  • Coordinate scheduling for team members, including shifts, meal breaks, and rest periods.
  • Perform additional duties as required.

Qualifications

  • A minimum of three years of experience in customer service or retail, with at least one year in a supervisory capacity.
  • Preferred experience in the cannabis industry.
  • Inventory control experience is advantageous.
  • Ability to meet scheduling requirements, including availability for various shifts, such as mornings, days, nights, and weekends.
  • Reliable attendance and punctuality are essential.
  • Must be at least 21 years of age.
  • Successful completion of background checks is required.
  • A valid driver's license or state ID is necessary.
  • Understanding and compliance with Green Thumb Industries' policies and procedures is required.
  • A solid grasp of cannabis laws and regulations, along with a passion for expanding knowledge in the industry, is essential.

Skills

  • Proactive approach with a strong work ethic, attention to detail, and excellent communication and leadership abilities.
  • Ability to meet deadlines consistently and work effectively under pressure.
  • Open to receiving constructive feedback and maintaining composure in challenging situations.
  • Strong interpersonal skills in a fast-paced, deadline-driven environment, often collaborating across functions.
  • Proficient in using standard office equipment and software, including word processing, database management, and spreadsheet applications.
  • Highly motivated, self-directed, and innovative, capable of working independently or within teams while exercising sound judgment and resourcefulness.
  • Ability to adapt and thrive in a dynamic, fast-paced environment.
  • Possesses strong critical thinking skills.
  • Maintains professionalism and integrity, particularly when handling confidential information.
  • Skilled in conflict resolution, managing employee and customer complaints, and resolving disputes.

Additional Requirements

Must be capable of performing the following tasks for extended periods:

  • Move throughout the dispensary to fulfill work assignments and assist employees and customers.
  • Remain stationary as needed to meet business demands.
  • Engage in direct communication with individuals and groups.
  • Operate point-of-sale systems and other office productivity machinery.
  • Prepare customer orders by moving and placing products as necessary.
  • Inspect and process detailed information, such as customer orders and inquiries.
  • Handle inventory and materials weighing up to 30 pounds independently.
  • Position oneself to manage inventory and materials in storage areas.

Work Environment

  • Customer-facing environment.
  • Ability to work outdoors in varying weather conditions.
  • Exposure to cannabis and potential allergens in a cannabis-centric environment.