Guest Service Ambassador

1 week ago


Kīhei, Hawaii, United States Marriott International Inc Full time

As a Guest Service Representative with Marriott International Inc, you will play a vital role in ensuring that our guests have an exceptional stay experience. Your primary responsibility will be to organize and confirm all guest check-ins, check-outs, room reservations, requests, changes, and cancellations. You will also be responsible for securing payment, verifying and adjusting billing, activating and filing room keys, and processing all guest requests and relay messages.

You will identify and explain room features to guests, supply them with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Additionally, you will run and review daily reports/logs, complete designated cashier and closing reports in the computer system, and accept and record wake-up call requests.

You will also be responsible for notifying Loss Prevention/Security of any guest reports of theft and ensuring that all company policies and procedures are followed. Your role requires you to welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and assist individuals with disabilities. You will also need to speak with others using clear and professional language and answer telephones using appropriate etiquette.

As a Guest Service Representative, you will be part of a team that focuses on delivering exceptional service to our guests. You will be expected to develop and maintain positive working relationships with others and support the team to reach common goals. You will also be responsible for complying with quality assurance expectations and standards and standing, sitting, or walking for an extended period of time.

The pay range for this position is $30.39 to $30.39 per hour. Marriott International Inc is an equal opportunity employer and believes in hiring a diverse workforce and sustaining an inclusive, people-first culture.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests.


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