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ServiceNow CSDM and CMDB Architect

2 months ago

Alpharetta, United States InterSources Full time
Job Title: ServiceNow CSDM and CMDB Specialist

InterSources Inc is seeking a highly skilled ServiceNow CSDM and CMDB Specialist to join our team. As a key member of our ServiceNow practice, you will be responsible for designing, implementing, and optimizing ServiceNow solutions within our organization.

Responsibilities:
  • Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives.
  • Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations.
  • Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment.
  • Configure and customize the ServiceNow platform to meet specific business needs and workflows.
  • Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations.
  • Implement and maintain ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
  • Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware.
  • Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency.
  • Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle.
  • Mentor junior team members and share best practices for ServiceNow development and architecture.
  • Document technical designs, configurations, and implementation details for ServiceNow solutions.
  • Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures.
Requirements:
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
  • Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.
  • In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub.
  • Strong understanding of IT service management processes, ITIL framework, and industry best practices.
  • Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
About Us:

InterSources Inc is a Certified Diverse Supplier and a Google Cloud partner company. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, and more. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status.