Sports-Minded Customer Service Representative
4 weeks ago
Job Summary:
A.C.E. Executives is seeking a Sports-Minded Customer Service Associate to join our team in Beaumont. As a key member of our client-facing team, you will work closely with our Marketing and Sales Associates, product specialists, and mid-office and operations teams to deliver exceptional client experiences.
Key Responsibilities:
Provide high-quality service to clients through face-to-face interactions, personalizing their needs in our services
Maintain client confidentiality at all times
Manage daily client transactions and inquiries accurately, within established deadlines, operating within our standard operational and sales procedures
Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
Communicate clearly with staff in a timely and professional manner
Identify cross-sell opportunities and escalate to our sales team and product partners to close or provide advice to the client
Verify and maintain data quality to improve customer retention and sales revenue
Essential Skills:
Clear verbal communication skills
1+ years of prior experience in customer service, sales, or related fields dealing with the general public is an asset
Experience working in a team (sports, campus, business, etc)
Strong relationship management skills
Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
Business acumen in the marketing and client relations field is preferred
Must understand and comply with applicable regulations and standard operational procedures
Must ensure that all sales transactions are executed properly and meet compliance guidelines
About A.C.E. Executives:
A.C.E. Executives is a national firm offering excellent career progression opportunities. If your background experience and skill set meet the requirements for this role, we encourage you to apply today.
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