Retail Sales Associate

3 weeks ago


Oakland, California, United States AutoZone Full time

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at AutoZone. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a safe and organized store environment.

Key Responsibilities

  • Provide WOW Customer Service to every customer, every time
  • Ensure assigned store tasks are completed in a timely manner on assigned shift
  • Operate cash registers and follow established cash handling procedures
  • Follow company policies and loss prevention procedures
  • Maintain a safe working environment, including PPE (Personal Protective Equipment)
  • Maintain store appearance and merchandising standards as directed
  • Restock merchandise and ensure it is placed in its respective area
  • Utilize ZNET to help customers locate merchandise or find suitable alternatives
  • Maintain product knowledge and current promotions through AutoZone systems and information sources
  • Practice GOTTChA and assist with the installation of wipers blades, batteries, and light bulbs
  • Utilize OBDII to read codes from customers' automobiles
  • Diagnose automobile problems and recommend solutions
  • Communicate with managers regarding customer concerns and employee matters
  • Develop more effective customer service skills
  • Provide honest and trustworthy advice to customers regarding the best products that fit their expectations

Requirements

  • Applicants must be 18 years or older and have a High School diploma or equivalent
  • Basic knowledge of automotive parts is required
  • Excellent communication and decision-making skills
  • Ability to lift, load, and deliver merchandise
  • Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts

Benefits

AutoZone offers a competitive pay, unrivaled company culture, medical, dental, and vision plans, exclusive discounts and perks, 401(k) with company match, and stock purchase plan. Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ.



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