IT Quality Business Analyst

4 days ago

Madison WI USA, United States Exact Sciences Full time
Help Us Change Lives

At Exact Sciences, we're revolutionizing the way the world prevents, detects, and guides treatment for cancer. We empower patients and clinicians with the clarity needed to make informed decisions when it matters most. If you're passionate about making a difference, join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The IT Quality/Business Analyst is a key member of our Information Technology team. This role combines the responsibilities of a business analyst and quality analyst for applications and systems development. The IT Quality/Business Analyst will shape technology demands and drive quality among our business community. This role acts as an intermediary between IT project teams and business partners, defining, analyzing, and translating business requirements into documentation and conceptual design using appropriate tools and models.

Essential Duties
  • Maintain continuous relationships with business partners to drive satisfaction with IT.
  • Elicit high-level requirements and capture business needs through dialogue with business partners.
  • Maintain project requirements in accordance with the requirements management plan.
  • Support applications and solutions delivery by participating in design reviews and walk-throughs.
  • Plan and support user acceptance testing and user training.
  • Create documentation to describe program evaluation, tests, correction, and objective evidence to meet requirements.
  • Ensure all prerequisite tasks are complete and ready for deployment.
  • Provide level 3 systems and applications support.
  • Participate in system and data triage, as appropriate.
  • Monitor program performance after implementation to prevent reoccurrence of program operation problems and ensure efficiency of operation.
  • Provide process improvement recommendations as the company continues to evolve.
  • Ability to clearly articulate and document business requirements.
  • Ability to translate business requirements into functional requirements using a structured process.
  • Ability to communicate requirements and validate proposed solutions.
  • Ability to review product design documentation to ensure requirements are correct, unambiguous, and verifiable.
  • Ability to assist in generating user cases and stories to ensure all functional requirements are captured.
  • Ability to assess risks of various solutions.
  • Ability to recommend solutions based on cost vs benefit analysis.
  • Ability to develop and execute test plans.
  • Ability to operate in a cross-cultural and complex matrix environment.
  • Ability to build consensus across functions.
  • Ability to be adaptable, open to change, and work in ambiguous situations and respond to new information or unexpected circumstances.
  • Ability to proactively resolve customer satisfaction issues.
  • Ability to work with outside vendors to deliver solutions.
  • Ability to conduct compatibility tests with vendor and non-vendor-provided programs.
  • Apply strong organizational skills.
  • Apply strong analytical skills, prioritization skills, business intuition, and organizational ability.
  • Apply excellent interpersonal and communication skills.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company's Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to lift up to 10 pounds for approximately 5% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability and means to travel between local Exact Sciences' Madison locations.
  • Ability to travel 5% of working time away from work location, may include overnight/weekend travel.
Minimum Qualifications
  • Bachelor's Degree in Business Management, Computer Sciences, Management of Information Systems, Science, Healthcare Related Science, or related field as outlined in the essential duties; or High School Degree/General Education Degree and 4 years of relevant experience in business management or relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.
  • 2+ years of professional work interface experience with customers directly with the ability to problem solve.
  • 1+ year of experience in a hands-on, technical role to support laboratory order management systems; including, but not limited to, systems development, systems implementation, quality assurance, or similar experience.
  • Demonstrated capacity for decision making in complex scenarios and to hold one-self and others accountable to those decisions.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.
Preferred Qualifications
  • Experience working as a business analyst, quality analyst, or product owner on technology development projects.
  • Experience working under the system development life cycle (SDLC) or other software-specific project management process.
  • Experience with user-centered design.
  • Experience working with laboratory order cycle management, revenue cycle management, or healthcare engagement and communication systems.
  • Experience fielding support tickets for customers.
  • Fast and enthusiastic learner.

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