HVAC Support Specialist

4 days ago


Murfreesboro, United States Precision Air Full time
Job Overview

Precision Air is a leading provider of heating and cooling services, and we are seeking a highly skilled Customer Service Representative to join our team.

In this role, you will be responsible for providing exceptional customer service and support, including handling customer inquiries, resolving technical issues, and documenting customer interactions.

Key Responsibilities
  1. Customer Service: Provide exceptional customer service and support, including handling customer inquiries, resolving technical issues, and documenting customer interactions.
  2. Product Knowledge: Develop and maintain a deep understanding of our products and services, including features, benefits, and usage instructions.
  3. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services.
  4. Documentation: Document and update customer records based on interactions.
Requirements and Qualifications
  • Bachelor's degree in a related field (e.g., business, communications, marketing).
  • At least 2 years of experience in customer service, sales, or other related fields.
  • Experience with Service Titan is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and prioritize tasks effectively.
  • Positive and professional demeanor.
Benefits

We offer a competitive compensation package, including an estimated salary of $60,000 - $70,000 per year, depending on experience and qualifications.



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