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Managed Services Specialist

2 months ago


Little Rock, Arkansas, United States TeleComp Full time
Job Summary

This position plays a vital role in our dynamic team, responsible for delivering exceptional customer care. We are seeking a well-organized individual who excels in multitasking and working with technology and people. As a Managed Services Specialist, you will work closely with our Professional Services Manager and other teams to provide intermediate-level troubleshooting and resolution of customer hardware, software, networking, and unified communications systems.

Key Responsibilities
  • Travel to customer offices to resolve issues and build relationships
  • Provide top-notch customer support for phone and email requests
  • Maintain accurate asset records and contact information
  • Document all support actions through an online ticketing system
  • Manage difficult or emotional customer situations
  • Diagnose issues for laptops, tablets, phones, and Internet devices
  • Follow procedure guidelines for known situations
  • Respond promptly to customer needs
  • Provide internal technical support for other positions
Requirements
  • Reliable transportation
  • Passion for customer service and efficiency
  • Dedication to accuracy and consistent results
  • Able to thrive in a team environment
  • Experience with Chrome OS, Windows OS, iOS, Microsoft Office Suite, Google Suite, or compatible
  • English speaking, reading, and writing fluency
  • Able to effectively communicate verbally and in writing
Working Conditions
  • Fast-paced, high-volume team environment
  • Regular use of a personal computer and phone
  • Office environment with occasional warehouse environment
  • Flexible work schedule with changing workloads and priorities