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Managed Services Specialist
2 months ago
This position plays a vital role in our dynamic team, responsible for delivering exceptional customer care. We are seeking a well-organized individual who excels in multitasking and working with technology and people. As a Managed Services Specialist, you will work closely with our Professional Services Manager and other teams to provide intermediate-level troubleshooting and resolution of customer hardware, software, networking, and unified communications systems.
Key Responsibilities- Travel to customer offices to resolve issues and build relationships
- Provide top-notch customer support for phone and email requests
- Maintain accurate asset records and contact information
- Document all support actions through an online ticketing system
- Manage difficult or emotional customer situations
- Diagnose issues for laptops, tablets, phones, and Internet devices
- Follow procedure guidelines for known situations
- Respond promptly to customer needs
- Provide internal technical support for other positions
- Reliable transportation
- Passion for customer service and efficiency
- Dedication to accuracy and consistent results
- Able to thrive in a team environment
- Experience with Chrome OS, Windows OS, iOS, Microsoft Office Suite, Google Suite, or compatible
- English speaking, reading, and writing fluency
- Able to effectively communicate verbally and in writing
- Fast-paced, high-volume team environment
- Regular use of a personal computer and phone
- Office environment with occasional warehouse environment
- Flexible work schedule with changing workloads and priorities