Client Service and Risk Management Expert

2 weeks ago


Columbus, Ohio, United States APR Full time
Key Responsibilities
  • Manage a book of commercial lines accounts to ensure high levels of customer satisfaction.
  • Respond promptly and professionally to client inquiries regarding policy and coverage.
  • Conduct policy reviews, recommend coverages, and prepare proposals for renewal business and/or additional lines of coverage.
  • Collaborate with producers to market new business and negotiate renewals, ensuring optimal coverage/cost ratios.
  • Maintain strong relationships with carrier representatives and underwriters.
  • Utilize agency management software and carrier online rating portals efficiently.
  • Accurately maintain client and policy information within the agency management system.
  • Stay informed about industry changes and engage in continuous professional development.


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