Driver Support Coordinator

6 days ago


Byron Center, Michigan, United States Martin Transportation Systems Full time
Job Summary

Martin Transportation Systems is seeking a skilled Driver Support Coordinator to join our team in Byron Center, Michigan. This role will be responsible for managing and monitoring driver compliance activities, including auditing electronic logs, assisting drivers with hours of service logging issues, and coordinating equipment breakdowns.

The ideal candidate will possess excellent communication and computer skills, be multi-task oriented, and enjoy a fast-paced work environment. This is a full-time, in-office position with training provided on a 1st shift schedule before transitioning to the off shift.

Key Responsibilities
  • Audit drivers' electronic logs for compliance with HOS regulations and company policy.
  • Maintain electronic documentation of audit findings.
  • Assist drivers and dispatchers with hours-of-service compliance, eLog issues, and other areas of monitoring.
  • Perform audits, including Speed Gauge, DVIR compliance, roadside inspections, and fuel mileage.
  • Perform research as directed.
  • Assign unidentified driver movements to appropriate drivers.
  • Ability to understand and interpret FMCSA regulations in accordance with hours-of-service regulations.
  • Act as a team player within the Compliance Department and with other departments to ensure that Compliance Work Plan is implemented.
  • Actively participate in safety initiatives and risk mitigating measures where appropriate.
  • Assist drivers with breakdown needs, accidents, and emergencies by routing them to terminals or coordinating roadside repairs.
  • Arrange breakdown services by locating authorized vendors within proximity to ensure minimum wait time, competitive pricing, and quality repairs.
  • Communicate any service disruptions and route changes due to down equipment.
  • Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed.
  • Maintain contact with vendor(s) during repair to ensure specific requirements are being met.
  • Update all parties regarding progress toward completion of repairs.
  • Coordinate payment methods to vendors.
Requirements
  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Excellent communications skills
  • Demonstrated knowledge of geography and can understand transportation routing.
  • Experience in trucking environment beneficial, including knowledge of electronic logs, hours of service rules, etc.
  • Skilled in phone etiquette and customer service
  • Strong analytical skills
  • Logistics experience a plus
  • Knowledge of basic FMCSA regulations a plus
Benefits

Full-time employees are eligible for a comprehensive benefits plan that includes medical, dental, vision, 401K with 25% company match, and company-paid life insurance.

This is not a remote position.



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