Customer Service Associate

3 weeks ago


Ocoee, Florida, United States Terrence James - State Farm Agent Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Terrence James State Farm Agent.

Key Responsibilities:
  • Establish and maintain strong relationships with customers through prompt and accurate service.
  • Provide exceptional customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, ensuring they receive the best possible solutions for their needs.
  • Collaborate with other agency team members to efficiently meet customer needs and promote business growth.
Requirements:
  • Dedication to delivering exceptional customer service.
  • Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving skills to resolve customer issues efficiently.
Benefits:
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for career advancement within the agency.
  • Generous paid time off and vacation days.
  • Comprehensive health benefits.
  • Valuable career-building experience.


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