Operational Excellence Leader

1 week ago


Frisco, Texas, United States Tailgaters Full time

We are seeking an experienced Training Manager to join our team at Tailgaters Sports Bar & Grill. This role plays a critical part in ensuring the success and smooth operation of our locations.

Salary: Estimated $60,000 - $80,000 per year, depending on experience and location.

Job Description:

Overview:

  • Tailgaters Sports Bar & Grill is a company that values excellent customer service, high-quality food and beverages, and a positive work environment.

Key Responsibilities:

  • Employee Training and Development: Provide training and mentorship to staff on restaurant operations, customer service standards, and safety protocols.
  • Implement Training Programs: Develop and implement programs to ensure employees deliver exceptional guest experiences.
  • Customer Experience: Monitor and maintain high levels of guest satisfaction by addressing feedback promptly and delivering quality service.
  • Operations Management: Oversee daily operations, including food preparation, inventory management, and staffing.
  • Quality Control: Ensure food and beverage offerings meet the highest standards of quality and consistency.

Required Skills and Qualifications:

  • Minimum 3-5 years of experience in the restaurant industry, preferably in a management or supervisory role.
  • Strong understanding of restaurant operations, including front-of-house and back-of-house procedures.
  • Excellent communication and leadership skills, with the ability to train and motivate staff.

Benefits:

  • Competitive compensation package and insurance benefits.
  • Opportunity to lead and grow with an established and expanding brand.
  • Incentives based on performance and operational success.


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