Service Department Manager

3 days ago


Flagstaff, Arizona, United States Babbitt Ford Full time
Job Description

Babbitt Ford is seeking a highly skilled Service Department Manager to join our team. As a key member of our service team, you will be responsible for managing the service department's overall customer satisfaction, including customer resolution, coaching, and training for improvement of the service advisors' customer service skills.

Key Responsibilities:

  • Manage and improve overall shop throughput by working with dispatch, advisors, shop foremen, and service management.
  • Train, coach, and develop all advisors in daily process improvement, technology utilization, selling on the drive, overall communication, management of open repair orders, customer scheduling, and A+ customer service.
  • Daily engagement and game planning with customers, service advisors, dispatch, and technicians.
  • Writing repair orders, including communicating with customers on repair recommendations, extended service plan prior approvals, and overall management of the repair order process.
  • Updating customers with status of repairs and/or status of parts.
  • Utilizing scheduling tools to ensure time management and accountability.
  • Providing recommendations and resolution of potential areas of improvement for the overall department with management.

Requirements:

  • Aggressive pay plan with combination of salary, commission, and bonus.
  • Experience with FMC dealer, PTS Oasis, One CX, Dealer Track DMS, and Xtime scheduling.

Babbitt Ford offers a competitive pay plan, great benefits, and a supportive work environment. If you are a motivated and experienced service professional, we encourage you to apply for this exciting opportunity.



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