Patient Financial Services Director

4 days ago


Albany, California, United States Alameda Health System Full time

Job Summary

This Clinical Finance Operations Lead role oversees multiple value streams within the Revenue Cycle and Patient Financial Services, ensuring compliance with relevant regulations and policies. The ideal candidate will have strong analytical skills, excellent communication abilities, and proven experience in healthcare finance operations.

Key Responsibilities

  • Analyzing complex data sets to inform process improvements and drive revenue cycle efficiency;
    •  Developing and implementing new processes and procedures;
    •  Collaborating with cross-functional teams to address sensitive financial and compliance issues;
    •  Providing subject matter expertise in patient financial services and Epic software;
    •  Defining business needs and facilitating prioritization of work;
    •  Making recommendations to improve financial information flow and hospital viability;
    •  Leading process improvement projects and participating in strategic planning;
    •  Determining root causes of issues and recommending improvements;
    •  Providing leadership and resources to management and department staff;
  • Ensure compliance with federal, state, and local regulations, as well as third-party payer policies;
  • Maintain and coordinate activities with Utilization Review department and Accounting department;
  • Manage processes that optimize efficiencies and meet regulatory requirements;
  • Coordinate issues to appropriate levels for problem-solving and develop team approaches;
  • Support positive customer relations and respond to customer complaints timely;
  • Train staff on Epic, standard work processes, operations, and integrated business services;
  • Plan and implement staff development and training programs;
  • Define business needs, facilitate prioritization, and make recommendations;
  • Provide direction for new program implementation and manage budgets;
  • Perform other duties as assigned.

Requirements

High School diploma or equivalent required; Bachelors degree preferred;
Seven years healthcare experience, including five years of increasing management experience;
Hospital financial operation experience and systems solutions/project management experience required;
N/A preferred licenses/certifications.

Estimated salary range: $120,000 - $150,000 per year, depending on experience.



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