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Billing and Collections Coordinator

2 months ago

Dallas Texas, United States DECA Dental Group Full time

Overview:


DECA Dental Group is a clinician-founded and clinician-led dental service organization based in Dallas, dedicated to providing high-quality and affordable dental care since its inception in 2008. The organization is currently expanding its reach across the nation under the Ideal Dental brand.

Guided by a vision to be the leading provider of comprehensive dental services, DECA Dental Group aims to be the preferred partner for dentists and staff seeking opportunities for growth, innovation, and professional development. To learn more about our organization, please visit our website.

What do we offer?

- Medical insurance
- Discounted dental benefits for employees, their spouses, and dependent children
- Vision coverage
- Long-term disability insurance
- Short-term disability insurance
- Life insurance
- Accident coverage
- Paid holidays
- Paid Time Off (PTO)
- CPR recertification
- 401K plan
- Employee scholarship program
- Employee discount program through benefits hub


We are committed to investing in our team members through competitive compensation and benefits, a culture that emphasizes internal promotion, and a clearly defined long-term career trajectory.

We prioritize work-life balance and ensure that our employees leave the office on time. With comprehensive training, you will be well-prepared for success in your role. You will be part of a supportive team that values your career aspirations. If you appreciate a fun yet productive work environment, Ideal Dental is the right place for you.

Responsibilities:
- Follow up on dental billing and accounts receivable across all payer types.
- Process dental insurance Explanation of Benefits (EOBs), appeals, and denials, and follow up on resolution of denials as necessary.
- Collect and review all patient insurance information required for billing, collections, appeals, and cash processes.
- Utilize various collection methods effectively, including phone, fax, mail, and online channels.
- Provide exceptional customer service to both internal and external clients, resolving requests promptly and accurately while escalating complaints as needed.
- Perform additional duties as required to support the Billing department.

Qualifications:
- Exhibit strong decision-making, analytical, and problem-solving abilities.
- Must be detail-oriented and highly organized.
- Ability to communicate effectively and professionally, both verbally and in writing, with all levels of the organization.
- Capable of working independently as well as collaboratively within a team.
- Exceptional time management and customer service skills are essential.
- High school diploma or equivalent is required.
- A minimum of one year of experience in dentistry with knowledge of electronic billing systems (Eaglesoft preferred) is necessary.
- Previous experience in the dental field is mandatory.