Customer Experience Associate

4 weeks ago


Hill AFB UT USA, United States HILL AFB EXCHANGE RETAIL AND RESTAURANT FACILITIES Full time

Job Summary

As a Customer Experience Associate at HILL AFB EXCHANGE RETAIL AND RESTAURANT FACILITIES, you will be responsible for delivering exceptional customer service and driving sales growth. You will be the face of our organization, interacting with customers to understand their needs and providing solutions to maximize customer satisfaction and loyalty.

Key Responsibilities

- Provide high-level customer satisfaction through excellent service, greeting each customer and assessing their needs to suggest alternative options and provide resolution.
- Provide product knowledge through superior sales skills, utilizing and adhering to merchandise presentation standards to serve customers in one or more sales areas.
- Assist customers with completing price changes, special orders, online orders, and rain checks, as well as provide assistance with military uniform dress requirements and new items.
- Actively communicate and promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to drive sales growth and increase customer brand loyalty.
- Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions, verifying and accepting multiple tenders for payment and making change with accuracy.

Requirements

- Completion of high school or equivalent.
- Retail experience, demonstrated willingness, and potential for additional responsibility.

What We Offer

- Competitive compensation and benefits package.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.



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