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Lexus Service Department Supervisor

2 months ago

Glen Cove, New York, United States Rallye Lexus Full time
Position Overview

The Rallye Motor Company, a leading name in luxury automotive services, is in search of a skilled Shop Foreman for Rallye Lexus. The Shop Foreman plays a critical role in ensuring the excellence of service operations by effectively utilizing all available resources within the service department. This position serves as a vital link between service advisors and technicians, as well as a coordinator and technical consultant for recurring shop repairs.

Key Responsibilities:

  • Ensure high levels of customer satisfaction and foster repeat service business by guaranteeing that vehicles are repaired and maintained correctly, emphasizing the principle of 'fixed right the first time.'
  • Stay informed about Lexus products and services, enhancing professional and technical knowledge through on-the-job training and participation in training programs.
  • Maintain an adequate inventory of tools, equipment, and shop supplies.
  • Oversee the service department's operations in accordance with safety and aesthetic standards set by Rallye and Lexus, as well as relevant governmental regulations.
  • Comply with all Federal and State regulations regarding automobile repair and consumer protection.
  • Assist in the allocation of repair orders and the planning of work distribution among technicians.
  • Monitor the quality of work in progress and provide assistance to technicians with technical challenges.
  • Supply technicians and service advisors with essential technical information and repair protocols.
  • Continuously enhance the effectiveness and efficiency of the Service Department through in-center training and coaching of technicians.
  • Facilitate the technical knowledge of staff by organizing training sessions for service technicians, including attendance at Lexus training seminars and workshops.
  • Support the Service Manager with matters related to personnel, facilities, tools, or equipment that may impact productivity, efficiency, work quality, or customer satisfaction.
  • Coordinate communication, processes, and relationships with the Service Manager, Service Advisors, Parts Manager, and Parts Counter Personnel.
  • Engage with customers to address vehicle issues that have proven challenging to diagnose.

The ideal candidate is seeking a long-term opportunity to apply their technical expertise in a modern facility, values being part of a high-performing team, and appreciates having holidays off along with excellent benefits. The Rallye Motor Company is dedicated to attracting and retaining a talented and diverse workforce that aligns with our commitment to customer service and automotive excellence. We aim to provide our team members with various career opportunities that foster personal growth, work-life balance, and equality. Our comprehensive benefits and focus on employee development, combined with significant earning potential, are just a few reasons to consider a career with Rallye.

Qualifications:

  • Valid and clean Driver's License.
  • Minimum of 5 years of experience as a Lexus automotive technician.
  • Strong mechanical skills and manual dexterity.
  • Experience in supervising, coaching, delegating, and training technicians.
  • Proficient understanding of all shop equipment.
  • Excellent analytical, problem-solving, and documentation skills.
  • Ability to read and comprehend technical instructions and information.
  • Must obtain 8 ASE certifications upon hiring.

Compensation and Benefits:

  • Comprehensive benefits package including medical, dental, and vision coverage for employees and their families.
  • Company-sponsored life insurance with options for additional coverage.
  • Voluntary short-term and long-term disability insurance available.
  • Paid time off and holidays.
  • 401K retirement plan.
  • Employee Assistance Program.

Salary: Annual Salary ranging from $75,000 to $85,000 plus commission.