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Appointment Center Director

2 months ago

Albuquerque, New Mexico, United States Solar Works Energy Full time
Appointment Center Manager

Solar Works Energy is seeking a highly skilled Appointment Center Manager to oversee the scheduling operations for our sales and service departments.

Key Responsibilities:
  • Manage daily operations of the appointment center, ensuring efficient appointment scheduling and modifications.
  • Oversee a team of scheduling coordinators; hire, train, and evaluate staff performance.
  • Develop and implement strategies to enhance customer service and increase appointment bookings.
  • Monitor and analyze appointment scheduling processes and customer feedback to identify areas for improvement.
  • Ensure that the team meets sales targets through effective appointment scheduling and follow-ups.
  • Maintain high levels of accuracy and attention to detail in all scheduling data and customer interactions.
  • Collaborate with sales and service department leaders to ensure alignment and optimize staff and resource allocation.
  • Handle escalated customer service issues related to appointment scheduling.
  • Generate reports and provide insights on appointment trends, team performance, and operational efficiency.
Requirements:
  • Proven experience in a managerial role, preferably in a sales or service environment.
  • Strong leadership skills with the ability to motivate and lead a team.
  • Excellent organizational and multitasking abilities.
  • Outstanding communication and interpersonal skills.
  • A friendly, customer-oriented approach with a focus on sales enhancement.
  • High attention to detail and conscientiousness in managing operational tasks.
  • Proficiency in scheduling software and CRM systems.
Benefits:

Solar Works Energy is a forward-thinking leader in renewable energy solutions based in Albuquerque, New Mexico. We specialize in providing top-tier solar solutions, roofing, battery storage, and electric vehicle chargers. We are committed to delivering unparalleled sales and service experiences to our customers.

We are seeking an enthusiastic and detail-oriented Appointment Center Manager to join our dynamic team and contribute to our mission of delivering exceptional customer experiences.