Food Lion Retail Operations Manager

3 weeks ago


Hopewell, Virginia, United States Food Lion Full time
Job Overview

We are seeking a highly motivated PT Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and maintaining the highest standards of store appearance and operations.

About the Role

This is a part-time position working approximately 30 hours per week. The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.

Key Responsibilities

* Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards
* Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service
* Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
* Ensure work station and front end area of the store has a neat and clean presentation
* Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
* Perform other duties as assigned

Requirements

* High school graduate or equivalent preferred
* Effective communication and customer service skills
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service center

Benefits

* Competitive salary range: $45,000 - $60,000 per year
* Opportunities for career growth and professional development
* Collaborative and supportive work environment

Additional Information

* Must be able to meet the physical requirements of the position, with or without reasonable accommodations
* Must be able to tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.


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