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Security Operations Manager

2 months ago

East Stroudsburg Pennsylvania, United States Brosnan Risk Consultants Full time
Job Summary

Brosnan Risk Consultants is seeking a highly skilled and experienced Security Operations Manager to join our team. As a Security Operations Manager, you will be responsible for overseeing the daily operations of our security team, ensuring the highest level of service delivery to our clients.

Key Responsibilities
  • Train and supervise security officers on their responsibilities and knowledge of their post assignment
  • Responsible for all aspects of security guard's duties; inspect security guards' uniforms, dress, and appearance
  • Investigate and resolve issues submitted by customers and clients; provide follow-up and reporting as required
  • Ensure officers make timely and accurate reports using the company's technology
  • Ensure patrol vehicles are properly maintained, including the cleanliness of the interior and exterior, maintenance and all equipment is present
  • Ensure officers are following company and client policies and procedures while conducting daily duties
  • Schedule security officers and respond to call-offs and rescheduling of shift assignments
  • Meet with client management for updates and job-related change orders
  • Ensure quality of service and contract compliance by regularly inspecting security guards and their job performance
  • Exercise judgment and use discretion in dealing with emergencies and security violations encountered
  • Enforce standards of conduct of security officers; follow up on areas of improvement
  • Cover open shifts/posts when needed
  • Consistently document efficiently via supervisor site visits and remote site visit reports
  • Train and coach officers on how to use the company's technology
  • Complete, track, and submit training checklists and proper documentation promptly
  • Communicate any technology, logistical, and operational concerns to the Operations Manager and District Manager as needed
Requirements
  • Valid Security Guard License and must meet all required area compliance to perform duties
  • Two (2) years of Supervisory experience
  • Flexible schedule - Ability to work overtime and weekends
  • Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
  • Ability to handle crises at the client site calmly and efficiently
  • Display exceptional customer service and communication skills, verbal and written
  • Have strong critical thinking skills as well as comparable organizational skills
  • Must be able to navigate our handheld systems and apps
  • Must have a valid driver's license
  • Must have a reliable transportation for travel between client locations (mileage reimbursement in place)