Virtual Member Service Associate

4 weeks ago

Spokane, Washington, United States Gesa Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Virtual Member Service Associate to join our team at Gesa Credit Union. As a Virtual Member Service Associate, you will be responsible for providing exceptional member service via our Interactive Teller Machines, utilizing your exceptional customer service skills to deliver a seamless and engaging experience for our members.

Key Responsibilities
  • Provide exceptional member service, resolving issues and concerns in a timely and professional manner.
  • Utilize your knowledge of financial literacy to educate and guide members in making informed financial decisions.
  • Stay up-to-date on all credit union products, services, policies, and procedures to provide accurate and timely information to members.
  • Identify opportunities to deepen member relationships and refer members to other team members as needed.
  • Meet or exceed established service levels, job performance, referral, and organizational goals.
  • Ensure Interactive Teller Machines are always working properly and perform transactions and service requests on member accounts in an accurate and timely manner.
About You

We are looking for a professional with excellent written and verbal communication skills, who is able to make sound decisions, ask open-ended and clarifying questions, and display professional interpersonal skills to relate effectively with members, the public, colleagues, and all levels of leadership.

Qualifications
  • High School Degree (or equivalent) required.
  • At least one year of customer service experience preferred.
  • Some cash handling experience preferred.
  • Demonstrate and support credit union values and service standards.
  • Attend and engage in community events on behalf of the credit union.
  • Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
  • Demonstrate a high level of personal integrity and ethics.
  • Report for work on time and maintain a schedule of regular attendance.
  • Some travel may be required.
  • Proficient with varying levels of technology.
Our Team Member Value Proposition
  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 20 days/year of Paid Time Off - Plus 10 Paid Holidays
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs

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