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**Assistant Manager

2 months ago

Highland Park, Michigan, United States Havepurpose Full time

**Job Summary**

The Assistant Center Manager (ACM) role at Havepurpose is a performance-based, hands-on, customer-focused position that assists the Center Sales Manager in handling daily operations. This role requires attention to detail, excellent customer service skills, and a passion for sales. The ACM is responsible for developing, assisting, and participating in all marketing and collection efforts, both internally and externally.

**Key Responsibilities**

  • Actively lead and assist employees in meeting performance metrics as defined by management.
  • Understand, recommend, and sell financial products and services to customers.
  • Build strong relationships with current and prospective customers, in person and over the phone.
  • Manage customer concerns and actively participate in customer transactions.
  • Deploy marketing efforts in the community to generate sales and customer growth.
  • Assist the CSM in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance.
  • Adhere to the company's policies, procedures, and applicable state and federal regulations.
  • Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
  • Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation.
  • Perform and document collection calls, field visits, and any other approved collection activities.

**Requirements**

  • High School Diploma or equivalent required; some college preferred.
  • Sales and customer service experience required, or equivalent experience.
  • Two years of experience in one or more of the following areas is preferred: sales, retail, banking, or collections.
  • Strong math skills, including the ability to count cash.
  • Professional verbal communication by phone and in person.
  • Ability to read, write, evaluate, and apply complex and detailed information.
  • Ability to interact professionally and exhibit appropriate social skills.
  • Ability to negotiate payment terms and effectively communicate loan requirements.
  • Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees.
  • Ability to use computer programs required to process customer transactions.
  • Ability to maintain composure in stressful situations.
  • Ability to follow procedures in the normal course of business and in stressful situations.

**Physical Requirements**

  • Standing for long periods of time.
  • Sitting occasionally.
  • Walking, including extended distances.
  • Bending.
  • Squatting.
  • Kneeling.
  • Pushing/pulling.
  • Reaching.
  • Twisting.
  • Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
  • Driving and having access during the workday to an insured and reliable transportation in order to complete tasks.
  • Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time.
  • Typing.
  • Data entry.
  • Grasping.
  • Transferring items between hands and/or to another person or receptacle.
  • Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals).
  • Use of office equipment to include computers.
  • Able to be physically present Monday through Saturday from 8am 8pm.
  • Ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division.

**Competencies**

  • Integrity/Compliance.
  • Customer Advocacy.
  • Dependability.
  • Interpersonal Skills.
  • Resilience.
  • Results/Accountability.
  • Sales Skills.
  • Inclusiveness.

**Travel Requirements**

  • Must have a valid driver's license and access to insured, reliable transportation.
  • Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.