Optical Retail Store Manager

4 weeks ago

Concord, North Carolina, United States EssilorLuxottica Full time
Store Manager Role at LensCrafters

We are seeking a highly skilled and experienced Store Manager to lead our Concord, NC location. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Key Responsibilities:
  • Customer Service: Ensure the LensCrafters team provides unsurpassed customer service.
  • Training and Coaching: Provide training and coaching to the team leveraging Company provided programs.
  • Performance Analysis: Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
  • Team Management: Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
  • Doctor Partnership: Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
  • Operational Excellence: Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
  • Safety and Compliance: Ensure all Company-approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.
Requirements:
  • Education: High School graduate or equivalent.
  • Experience: 4+ years management/supervisory experience.
  • Knowledge: Comprehensive knowledge from operations, processes, and business implications.
  • Skills: Strong influencing and negotiating skills, team building and management skills, knowledge of current optical theory and merchandise, strong communicator and listener, strong basic math skills, sales skills, familiarity with cash register, computers, and calculators, ability to manage time under aggressive deadlines.
Preferred Qualifications:
  • Education: College degree or equivalent.
  • Certifications: State licensure (if applicable) and/or ABO Certification in non-licensed states, LensCrafters Final Inspector Certification, LensCrafters Quality, Fitting, and Adjusting Program.
  • Experience: Previous experience in customer service and retail.
  • Knowledge: High level of business acumen to include detailed knowledge of LC Dashboard.

EssilorLuxottica is an Equal Opportunity Employer. We offer a competitive compensation package, including a first-class total rewards package, benefits, and employee discounts. If you are a motivated and experienced professional looking for a challenging role, please submit your application.

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