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Guest Experience Ambassador

2 months ago

Riverside, California, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at the Renaissance Esmeralda Resort & Spa Indian Wells. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and share highlights of the local area with guests
  • Empower guests to explore the resort and its surroundings
  • Ensure a safe and welcoming work environment
  • Follow company policies and procedures
  • Protect company assets and maintain confidentiality
  • Uphold quality standards and ensure uniform, personal appearance, and communications are professional
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • None
Benefits

We offer a competitive hourly rate of $20.00 to $20.50, as well as a range of benefits including health care, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and is committed to non-discrimination on any protected basis. We consider for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.