Guest Experience Manager

3 weeks ago


Annapolis, Maryland, United States Schulte Full time
Job Overview: Collegiate Hotel Group is seeking a skilled Guest Service Representative to join its team at Graduate Annapolis. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-ins and check-outs.

Responsibilities:
  1. Develop a comprehensive understanding of the hotel's policies and procedures
  2. Provide personalized attention to guests and respond to their needs in a timely and efficient manner
  3. Maintain accurate records of guest interactions and preferences
  4. Collaborate with other departments to ensure guest satisfaction and loyalty
  5. Attend training sessions and workshops to enhance skills and knowledge

Requirements:
  • Prior customer service experience
  • High School Diploma or GED
  • Basic computer skills and ability to communicate effectively

Benefits:
  • Daily Pay
  • Free telemedicine and virtual mental health care
  • Multiple health insurance options
  • 401k plan with company match
  • Paid time off and holiday pay
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms and event tickets


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