IT Asset Management Specialist

24 hours ago


Quincy, Massachusetts, United States Mindlance Full time
Job Summary

We are seeking a highly skilled IT Asset Management Analyst to join our team at Mindlance. As an IT Asset Management Analyst, you will be responsible for providing modern smartphone and tablet technology for health and human services workers across the state.

Key Responsibilities
  • Place orders for mobile devices, accessories, and services as needed for the Executive Office of Health and Human Services and child agencies.
  • Enforce mobile device policies and procedures for device procurement.
  • Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.
  • Provide support for new and ongoing Mobility related projects.
  • Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone and e-mail problem diagnosis and resolution for mobile device/procurement issues.
  • Collaborate with agency mobile representatives on the return of mobile devices.
  • Reset devices to a factory state (working with manufactures if necessary), ensuring that all Commonwealth data has been deleted.
  • Work with vendors to responsibly recycle collected devices.
Requirements
  • At least 1 year of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Business Analysis, or other IT related fields.
  • Experience working in state government is preferred but not necessary.
  • Basic knowledge of Mobile Device Management (MDM), Enterprise Mobility Management (EMM), tools such as Workspace One (AirWatch), Telecommunication MDM, Apple Business Manager, and Microsoft Intune is a plus.
  • Knowledgeable with both iOS and Android devices.
  • Working knowledge of cellular carrier ordering portals.
  • Working knowledge of mobile device service, plans and features
Qualifications
  • Equivalent combination of education and work experience desirable.
  • Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred


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