Quality Assurance Manager

1 week ago

San Jose, California, United States Transdev Full time
Quality Assurance Manager

Transdev is seeking a Quality Assurance Manager to oversee the delivery of high-quality services to our customers. The successful candidate will be responsible for monitoring and tracking performance to ensure service is provided in accordance with performance standards, tracking compliance, coordinating data collection, and working with the General Manager.

Key Responsibilities:

  • Ensure overall quality in on-time performance, bus condition/status, missed service, operator performance, service interruptions, and driver/dispatch radio communication.
  • Conduct and log field inspection reports for random W/C lift and climate control inspections.
  • Monitor operator safety/security compliance and service delivery at sites and pre-determined passenger boarding and alighting points.
  • Replace panels and signs as required.
  • Coordinate with appropriate agencies on obstructions & necessary repairs.
  • Troubleshoot R&R AVL units in buses, shelters, and buildings as required.
  • Troubleshoots and removes radio units as needed.
  • Change out security camera discs as required.
  • Assist police with related transit service inquiries and investigations.
  • Support Charter and Special Events Operations.
  • Prepare transit vehicles and facilitate the processing of buses for salvage and disposal.
  • Manage on-site and post-delivery new vehicle inspection programs.
  • Process tag, title, and PSC documentation as required for new vehicles.
  • Issue fuel cards and track use.

Requirements:

  • Bachelor's degree or equivalent combination of education, training, and experience.
  • Trapeze experience in public transportation.
  • Two years' experience of QA/QC management experience.
  • Two years of paratransit experience.
  • Knowledge in creating SQL queries to generate/assist in their data collection and reporting.
  • Ability to effectively interact with all employees, from operators to senior management and the general public.
  • Proven administrative and multi-tasking skills, computer proficiency, excellent customer service skills, and excellent oral and written communication skills.

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