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Fraud Prevention Specialist
2 months ago
The Fraud Prevention Specialist is responsible for identifying and investigating suspicious transactions, mitigating fraud exposure, and creating cases for further assignment to the Fraud Investigations Team. This role performs investigative and support functions for the Fraud Prevention Team.
Key Responsibilities
- Review daily reports and alerts for possible fraud, identifying and investigating suspicious transactions.
- Manage all assigned alerts created through the Bank's fraud software, identifying all fraud items and placing appropriate holds on the funds.
- Research and analyze customer account activity, identifying irregular patterns and recognizing potential cases of fraud.
- Leverage data and analytics to uncover patterns, trends, and insights to mitigate and prevent fraud.
- Collaborate with law enforcement and external institution Risk/Fraud Departments to gain trust and provide long-term assistance with fraud alerts.
- Develop and maintain knowledge of banking regulations and laws applicable to fraud.
- Communicate effectively with all levels in the organization, including clients with difficult fraud matters.
- High School Diploma or equivalent required. Bachelor's degree highly desired.
- Minimum of two (2) years of fraud experience required.
- Strong analytical and organizational skills, with the ability to solve problems by reviewing related information with minimal oversight.
- Basic understanding of banking regulations and laws applicable to fraud.
- Knowledge of bank operations and procedures, including check, ACH, Merchant Capture, Wire, and other payment channel operating rules.
- Multi-tasking skills, including researching information through multiple systems, to make judgmental decisions based on the data reviewed.
- Ability to learn and adapt to new information and technology platforms.
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Effective oral and written communication skills.
United Bank Inc is an equal opportunity employer, committed to nurturing an inclusive culture that celebrates diversity of thought, backgrounds, and experience. We strive to provide professional and personal development opportunities, including career advancement, job and industry trainings, wellness initiatives, mentoring, and leadership programs.
