Business Analyst

3 days ago

Naperville, Illinois, United States Ecolab Full time
About the Role

We are seeking a highly skilled Business Analyst to join our Ecolab Business Readiness Industrial Digital Support team. As a Business Analyst, you will play a critical role in supporting our team's efforts to deliver effective digital solutions to our customers.

Key Responsibilities
  • Onboard Ecolab customers to our digital applications, including ECOLAB3D, HUB, CDM, MDM, and Apps, ensuring seamless user registration, access, permissions, and customer alignment for dashboards and report visibility.
  • Maintain customer access, permissions, and alignments to digital applications, portals, and mobile platforms.
  • Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, sales support, and technical developers to carry out daily ECOLAB3D Business Readiness work.
  • Provide tier III technical support, troubleshooting user and system errors, escalating and rerouting issues.
  • Manage shared Outlook inbox with professional written and oral customer service communication.
  • Organize and distribute work within the team, building and distributing ServiceNow, CRM, and ECOLAB3D reporting.
  • Maintain scope of ServiceNow Operations work by coordinating and aligning work items for the Industrial Support teams.
  • Provide continuous training for cross-divisional stakeholders and fellow team members.
  • Leverage knowledgebase documentation to investigate issues as our scope, tools, and processes continuously change and expand.
Requirements
  • Bachelor's degree
  • 4 years of professional work experience
  • Excel skills with mastery of data entry, filters, data formatting, sorts, running macros
  • Understanding of VLOOKUP and text join formulas
  • Proven follow-through in a work environment
  • Ability to independently problem solve, leverage training, and documentation to work through constraints and variables
  • Proven history as a self-starter showing strong initiative to get results
  • Experience working in an environment with a significant learning curve
  • Able to thrive and maintain flexibility while dealing with ambiguity and change
  • History of business-appropriate oral and written communication
About Ecolab

Ecolab is a global sustainability leader offering water, hygiene, and infection prevention solutions and services that protect people and the resources vital to life. With a century of innovation, our 49,000 associates help deliver comprehensive science-based solutions, data-driven insights, and world-class service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality, and industrial markets in more than 170 countries around the world.

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