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Customer Service Representative
2 months ago
This is an exciting opportunity to join MMG Insurance as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our policyholders and agents.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service Department. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance with payments, billing, policy and claims information, and technical support.
Key Responsibilities- Provide exceptional customer service and support via phone, email, and in-person interactions.
- Assist customers with payments, billing, policy and claims information, and technical support.
- Process customer credit card payments and other transactions.
- Document customer interactions and maintain accurate records.
- Collaborate with internal teams to resolve customer issues and improve service.
- Stay up-to-date on company policies, procedures, and product offerings.
- Participate in ongoing training and development to enhance customer service skills.
- Associate's degree and 1-2 years of related experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in computer software and systems.
- Strong problem-solving and analytical skills.
At MMG Insurance, we offer a competitive benefits package, including a strong 401(k) plan, industry education, and degree completion assistance. We also provide opportunities for professional growth and development, as well as a collaborative and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
