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Virtual Healthcare Assistant

2 months ago

Concord, New Hampshire, United States ClearChoiceMD Full time
Job Overview

ClearChoiceMD Urgent Care, part of Emergence Health Holdings, is dedicated to providing comprehensive healthcare solutions for our community, catering to all age groups and various sectors. Our organization is built on a foundation of patient-centered care and collaborative teamwork, established by healthcare professionals who recognize the importance of prompt and quality medical attention.

As our telemedicine division expands to serve patients across New Hampshire, Maine, and Vermont, we are in search of a skilled Medical Assistant to enhance our team. Full-time staff members are expected to commit to three 12-hour shifts weekly, including rotating weekends.

Successful candidates will enjoy:

  • Comprehensive Benefits: Medical, Dental, and Vision Insurance, along with company-paid Short Term Disability and life insurance.
  • 401(K) plan with immediate eligibility and fully vested matching contributions.
  • Four complimentary urgent care visits for employees and their dependents.
  • Paid Time Off program.
  • Additional perks, including discounted tickets for events and amusement parks, reduced insurance options, and various voluntary benefits tailored to employee needs.

Key Responsibilities of a Telemedicine Medical Assistant include:

  • Conducting patient assessments based on the reason for the virtual consultation.
  • Providing detailed assessments to the healthcare provider prior to patient transfer.
  • Coordinating patient care and records with other facility locations as needed.
  • Educating patients on their health concerns, discharge instructions, and addressing any relevant inquiries.
  • Ensuring accurate and timely documentation for staff, insurance providers, and employers.
  • Maintaining patient records for clinical, physician, and billing purposes.

Qualifications:

  • A minimum of one year of customer service experience.
  • 1-3 years of experience as a Medical Assistant, EMT, or LPN is preferred.
  • Experience in patient intake or medical billing is advantageous.
  • Familiarity with Experity is a plus, though not mandatory.
  • 1-3 years of experience in Telemedicine is beneficial.
  • Bilingual proficiency in Spanish is an asset.
  • Proficiency in Microsoft Office applications such as Word, Excel, and SharePoint.
  • Exemplary judgment, initiative, and interpersonal skills in patient interactions.

Our telemedicine services operate seven days a week from 8 AM to 8 PM. Full-time employees are required to work three 12-hour shifts weekly.

ClearChoiceMD offers a collaborative environment where professionals can grow and refine their skills. If you are seeking a progressive step in your career within a supportive culture, we encourage you to consider this opportunity.

We are an Equal Opportunity Employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you require assistance with the application process due to a disability, please reach out to our team for accommodation options.

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