Rental Coordinator
4 weeks ago
We are seeking a highly motivated and customer-focused Rental Coordinator to join our team at Capital Pump & Equipment. As a key member of our branch, you will be responsible for recommending solutions, quoting, and selling rental and sales equipment to customers. This role requires excellent relationship-building skills, strong multitasking abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:- Assist customers by understanding their equipment rental needs and recommending suitable solutions.
- Process rental orders, handle high-volume transactions, and ensure all details are processed efficiently.
- Collaborate with the service department to ensure equipment is fully serviced and ready for dispatch.
- Generate leads for new business opportunities and communicate them to the outside sales team.
- Make regular inside sales calls to declining accounts and alert the Outside Sales team of incoming requests.
- Proactively reach out to inactive or lapsed accounts to reestablish connections and grow the customer base.
- Maintain an updated inventory of contracts and close all eligible contracts weekly.
- Ensure the branch's showroom is clean, well-stocked, and presentable at all times.
- Regularly inspect equipment to ensure it is rental-ready and manage the equipment fleet to track utilization and maintenance.
- High School Diploma or GED required; a Bachelor's degree or equivalent experience is beneficial.
- Experience in the rental/pump industry is highly preferred; HDPE fusion experience is a plus.
- Excellent relationship-building and customer service skills, with strong multitasking abilities in a fast-paced environment.
- Proficient in handling contracts, dispatching equipment, and administering rental agreements.
- Must have a valid driver's license with a clean driving record; CDL and DOT Medical Card are a plus.
- Forklift certification required within 90 days of hire.
- Must wear a Capital Pump & Equipment shirt while on duty and maintain a professional appearance.
This role offers an excellent opportunity for an ambitious professional to contribute to the branch's growth, provide superior customer service, and work closely with both inside and outside sales teams to achieve business goals.
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