Restaurant Operations Manager
3 weeks ago
We are seeking an experienced and skilled General Manager to lead our Dairy Queen restaurant team. As a key member of our management team, you will be responsible for executing all aspects of restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing.
Key Responsibilities:- Manage entire restaurant operation, striving for operational levels that meet or exceed customer expectations in quality, service, and atmosphere.
- Ensure that all PRIDE systems and routines are incorporated into daily operations, setting each shift up for success.
- Assist in the execution of the restaurant's business plan, taking advice and coaching from the Director of Operations and other senior leaders.
- Understand how to react to issues impacting the restaurant's profit and loss (P&L) to optimize sales and profit.
- Build relationships with customers and team members, fostering a positive and cooperative working climate.
- Minimum 1-3 years of high-volume restaurant leadership experience, required.
- High School diploma or equivalent required.
- Proven track record of effectively managing COGS and labor.
- Strong knowledge and application of safe food handling practices.
- Must be ServSafe certifiable.
- Customer focus - strong hospitality and customer service skills.
- Trainer and coach - ability to train and coach team members on restaurant routines and systems.
- Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues.
- Organization and goal focus - highly organized and detail-oriented with the capability to oversee many aspects of the business.
- Flexibility and adaptability - willingness to follow directions and a commitment to meet DQ standards.
Dairy Queen is a global quick-service brand with a passion for creating positive memories for our customers. We are committed to providing excellent customer service and a fun work environment for our team members. If you are a motivated and experienced leader who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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