Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a CLUB Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting CLUB membership, and driving sales growth.
Key Responsibilities- Provide world-class customer service, ensuring a pleasant and productive shopping experience for all customers.
- Proactively greet customers and present them with the opportunity to become a CLUB Member or provide current members with a unique and exclusive experience.
- Execute all CLUB operational and compliance programs, including product demonstrations, sales promotions, and customer engagement.
- Remain knowledgeable of advertised sales, promotions, and product offerings to effectively communicate with customers.
- Meet or exceed sales and customer service metrics, contributing to the success of the store.
- Maintain accurate CLUB inventory, ensuring a seamless customer experience.
- Process payments, answer account questions, and process applications in a timely and accurate manner.
- Provide daily feedback and reports, as well as peer coaching, recognition, and support as a CLUB advocate and representative.
- High school diploma or equivalent experience.
- 0-2 years of experience in a customer service environment.
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Discounts on retail merchandise, restaurants, and conservation attractions.
- Voluntary benefits, 401k retirement savings, paid holidays, and paid vacation.
Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.
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