Customer Service Coordinator

5 days ago


Lansing, Illinois, United States Holiday Inn Express & Suites Chicago South-Lansing Full time

**Job Description**

We are seeking a highly motivated and organized Front Desk Agent to join our team at Holiday Inn Express & Suites Chicago South-Lansing. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment. You will be required to register guests, assign rooms, accommodate special requests, and ensure smooth check-in and check-out processes.

**Key Responsibilities**

  • Register guests and assign rooms
  • Accommodate special requests and ensure guest satisfaction
  • Process guest check-outs and handle monetary transactions
  • Maintain a high level of professional appearance and demeanor

**Salary:** $52,000 - $62,000 per year

**Requirements**

  • High school diploma or equivalent
  • Previous hotel-related experience preferred
  • Excellent interpersonal skills and a warm demeanor
  • Ability to communicate effectively with public, hotel staff, and management

**Benefits**

  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development


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