Produce Department Manager
3 weeks ago
We are seeking a highly motivated and experienced Produce Department Manager to join our team at Natural Grocers. As a key member of our store leadership team, you will be responsible for the successful operation and profitability of the produce department.
Key Responsibilities- Customer Service: Provide world-class customer service as a top priority, ensuring that every customer has a positive experience in the produce department.
- Department Management: Train, direct, and monitor department staff to ensure that they are meeting their responsibilities and providing excellent customer service.
- Inventory Management: Order produce for the department, maintain accurate inventory levels, and minimize shrink and maximize effective purchasing.
- Merchandising: Create an inviting, full, and shopable department, including setting and maintaining the department on a daily basis.
- Quality Control: Ensure that all in-stock products meet company standards, and that all tools and equipment are cleaned in accordance with health department and company standards.
- Training and Development: Train and monitor department personnel, and work with other department managers to cross-train staff to accomplish all needed tasks.
- Special Orders: Offer and follow up on special orders, and assist in interviewing and hiring for department needs.
- Register Functions: Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
- Safety and Security: Maintain the safety and security of customers and employees, and occasionally manage business disruptions to daily business.
- Product Knowledge: Continually increase product knowledge, and utilize email and IS programs as needed.
- Education: High school diploma, GED, or equivalent preferred.
- Experience: 1-2 years of experience in a grocery/retail/produce environment, with a natural foods background preferred.
- Supervisory Experience: 1-2 years of experience supervising others preferred.
- Certifications: Ability to obtain forklift certification, and pass food safety training courses and/or certifications as required by law.
- Skills: Excellent customer service skills, ability to manage changing priorities, sense of urgency, and ability to take direction and follow through.
Natural Grocers offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) plan with company match.
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