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Client Support Team Lead

2 months ago

Des Moines, Iowa, United States SHAZAM Full time
{"title": "Client Support Team Lead", "description": "Client Support Team Lead

At SHAZAM, we're passionate about strengthening community financial institutions. As a Client Support Team Lead, you'll play a critical role in delivering exceptional customer service and support to our financial institution, processor, merchant, and service provider partners.

Key Responsibilities:
  • Lead and manage the client support team to ensure timely and effective resolution of client issues.
  • Develop and implement training programs to enhance the skills and knowledge of client support staff.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Represent Client Support in meetings and discussions with internal stakeholders and external partners.
Requirements:
  • Minimum 3 years' experience in retail banking or banking operations.
  • Proven track record of delivering exceptional customer service and support.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced, deadline-driven environment.
What We Offer:
  • A supportive and inclusive work environment.
  • Career growth and development opportunities.
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and more.

We're an equal opportunities employer and welcome applications from diverse candidates. Please note that this position is not eligible for sponsorship for work authorization by ITS, Inc.

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