Testing Center Operations Manager

4 weeks ago


GondrecourtleChâteau, Grand Est, United States Concordia University St. Paul Full time
Job Summary

The Testing Center Proctor is responsible for ensuring the smooth operation of the testing centers in a computer lab environment. This role involves overseeing day-to-day activities, developing methods to increase student success during exams, and collaborating with the academic team to achieve this goal.

Key Responsibilities
  • Oversee the day-to-day needs of the testing centers, ensuring that all operational functions are running smoothly.
  • Develop and implement methods to increase student success during exams, in collaboration with the academic team and Director of Nursing Services.
  • Develop the testing center schedule in collaboration with nursing leadership, ensuring adequate coverage of academic testing needs.
  • Evaluate, enforce, and follow established protocol and policy for the testing center to ensure exam integrity and execution of policy.
  • Develop the testing center scheduled hours and proctor schedules to ensure adequate coverage of academic testing needs.
  • Monitor, collect, and resolve any issues that arise in the testing center, including student concerns, equipment issues, and academic integrity concerns.
  • Track student testing anomalies reported by proctors in both in-person and online testing environments, and report to the academic team and DNS.
  • Communicate and educate testing policy and procedures to proctors, students, and faculty.
  • Collaborate with faculty and the academic team to schedule student makeup exams when needed.
  • Coordinate with the college partner's accommodations department/team to ensure student information is appropriately documented and student needs are met while in the testing center.
  • Analyze and evaluate testing center attendance weekly, reporting to the academic team per testing center policy.
  • Apply technical knowledge and skills for problem-solving, troubleshooting, and continuous improvement of process and procedures related to the delivery of in-person and online testing center programs.
  • Address technology issues that students may experience while testing, escalating these issues to the appropriate team for reconciliation when necessary.
  • Work collaboratively with technology partner helpdesks to investigate ongoing equipment and technology concerns and issues.
  • Maintain and update knowledge of current operating technology.
  • Track inventory and order supplies for testing center operations.
  • Resolve conflicts or complaints from customers (students and faculty) and staff (employees), ensuring that staff members follow company policies and procedures.
Requirements
  • Bachelor's degree strongly preferred; will accept experiential equivalent.
  • Experience with MS Office software and Windows environments.
  • Experience with Google office suite.
  • Experience in a higher education environment is strongly preferred, but not required.
  • Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required.
  • Must successfully pass a background check.
Work Environment

The work environment is primarily inside, subject to variations in temperature and weather, equipment noise, and dust. The physical requirements include sitting for 5-6 hours a day, standing for 2-3 hours a day, walking for 2-3 hours a day, and occasional lifting and carrying.



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