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Retail Sales Associate

2 months ago


St Johns FL USA, United States Sherwin-Williams Full time

This role is crucial to the success of our retail stores. As a Retail Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide product information, and recommend solutions. Your goal will be to promptly resolve any customer concerns and ensure maximum client satisfaction.

Key Responsibilities:

  • Deliver exceptional customer service to ensure high levels of satisfaction
  • Assist customers in person and over the phone by determining their needs and presenting relevant products and services
  • Build strong relationships with wholesale and retail customers
  • Process sales transactions accurately and in accordance with policies and procedures
  • Achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Retrieve products from the sales floor or warehouse as needed
  • Mix and tint products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load and unload delivery trucks
  • Assist with deliveries as needed

Minimum Requirements:

  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without sponsorship
  • Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
  • Must be willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • At least one year of experience in a delivery, retail, or customer service role
  • Previous experience selling paint and paint-related products
  • Previous experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in multiple languages