Public Safety Telecommunicator Specialist

1 month ago


College Station, Texas, United States City of College Station Full time
Job Summary

We are seeking a highly skilled Public Safety Telecommunicator to join our team at the City of College Station. As a key member of our public safety team, you will be responsible for providing critical support to emergency responders and the public through effective communication and dispatch services.

Key Responsibilities
  • Answer emergency and non-emergency calls, gathering and prioritizing information to ensure timely and effective response
  • Operate and monitor complex communications equipment, including two-way radios and computer-aided dispatch systems
  • Process complaints and referrals, utilizing detailed reference materials and standard operating procedures
  • Provide administrative support, including accessing and operating multiple computer systems and databases
  • Communicate effectively with public safety personnel, other agencies, and the public to ensure seamless response and resolution
Requirements
  • High school diploma or equivalent
  • Ability to work a variety of shifts, including nights, weekends, and holidays
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • TCOLE certification within one year of hire
Preferred Qualifications
  • Two years of experience in a related field, preferably in a telephone/call center environment
  • Knowledge of public safety procedures and protocols
Work Environment

The successful candidate will work in a secured 9-1-1 emergency call center, wearing communications equipment and working in a controlled, closely supervised environment.

Benefits

The City of College Station offers a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, as well as paid holidays, vacation, and sick leave.



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